IT Admin (Holt, UK)

We are an international company with offices in the UK, Portugal and US. The Virtual Forge works with organisations to create digital and technology platforms to drive transformation, develop capabilities and deliver digital and transactional experiences that build business around the world. We are looking for an enthusiastic IT Admin to work with us and support our internal systems & infrastructure.

You will be working with Google Workspace, Microsoft 365, Windows, Mac, & Linux systems  as well as AWS and will be based in our beautiful rural offices nearby Bath at The Glove Factory in Holt, with an option for some remote working.

You will be provided support and training to enable you to grow into this role, and to expand it. This is an exciting opportunity to help establish and drive our IT team forward, with ample opportunity for development and future progression.

The Role: 

Working in the IT team, the IT Admin will be responsible for the day to day operations of the business’ IT systems. Specific technology does not matter as much as a broad IT skill set and a willingness and ability to learn. A proactive mindset and an ability to multitask and prioritise work is key. They are expected to have skills in/awareness of:

• System Administration
• General IT Skills, including office IT and networking
• Troubleshooting
• Helpdesk procedures, ticket management
• IT best practices

Responsibilities : 

• Prioritise and respond to tickets via the helpdesk, project boards, email inboxes, and Slack messages.
• Serve as the first point of contact for IT Support globally within the organisation
• Manage IT systems such as Google Workspace and Microsoft 365
• Diagnose and troubleshoot software and hardware issues
• Maintaining and monitoring the security of internal systems and staff devices
• Monitor and maintain all IT equipment, keeping systems up to date
• Manage IT assets, including lifecycles and planning replacements and upgrades
• Help create and maintain user and system processes & documentation
• Staff training on IT systems

IT Support

• Installation, configuration, and routine maintenance of computer equipment, including onboarding and offboarding of staff.
• Gathering quotes for repairs or new equipment where required, raising purchase orders if necessary.
• Providing technical support to staff both remotely and in person. This can include travel to client sites or other VF offices.
• Creating support tickets with external suppliers and 3rd parties, and following these through to resolution.
• Antivirus monitoring and reporting, including ensuring AV software is installed, running and updated. This will include disinfection of machines where required,
• Ensuring machines are patched and properly secured as per the IT policy, reporting any breaches to the Head of DevOps.
• Taking ownership of the asset management system.

Security & Compliance

• Uphold ISO 27001 guidelines.
• Regularly review and enforce IT and security policies, escalating as appropriate
• Implementing fixes and patches from security reports on client systems.
• Ensuring our staff are operating securely and assisting them to do so where needed.

What you will need:

• Solid IT competency
• Self Management
• Task Assessment
• Problem Solving
• Eagerness to constantly improve and learn new skills
• A team-first approach

How to apply: 

• Send us your CV
• Your gross salary expectation and availability to start
• Email: workwithus@thevirtualforge.com 

Do you have concerns about facing discrimination based on factors such as age, gender, race, religion, disability, sexual orientation, or gender identity? Rest assured, at The Virtual Forge, we are committed to being an inclusive employer that values diversity in our workforce!

At The Virtual Forge, we have a dedicated recruitment team that works globally to fill all our recruitment needs. Therefore we don't need a response from recruitment companies. Thanks for understanding.